Frequently Asked Questions

Everything you need to know about our express laundry service in Makkah

19 questions · 6 topics

What is Makkah Laundry Service Express?

Makkah Laundry Service Express is an independent laundry pickup and delivery service for hotel guests, pilgrims and visitors in Makkah. We arrange hotel-lobby handover, garment care and return delivery, with 3-hour express service subject to confirmation before collection.

We are based in Ajyad, Makkah 24231. We are not operated by or affiliated with any hotel; hotel access rules apply. Tell us your location, garments and deadline so we can confirm the right service.

How does your pickup and delivery process work?

Start with a WhatsApp message or phone call. We agree the service, price and timing before collection, and meet you in the hotel lobby rather than entering your room.

Use the same WhatsApp conversation to ask about your order or arrange changes. Please wait for confirmation before relying on a pickup or return time.

Share your hotel name, location, garment details and preferred pickup time.

Confirm the quote, fabric-care requirements and return window with us.

Meet us in the hotel lobby for collection, subject to hotel access rules.

Your garments receive the agreed cleaning, drying or pressing service.

Arrange return delivery and collect your laundry in the hotel lobby.

What are your service hours?

We are open 24/7, including overnight, for laundry enquiries and pickup arrangements. This helps guests plan around travel, Hajj and Umrah schedules.

Our express turnaround is 3 hours when confirmed for your order. Overnight availability does not mean every fabric or every location can meet the same deadline. Ask for the current pickup and return windows; regular-service timing is confirmed separately.

Do you deliver to all Makkah hotels?

Send your hotel name and location so we can check whether collection and return can be arranged. Our hotel guides cover Hilton, Fairmont, Swissotel, Raffles, Marriott, Anjum, Pullman, Mövenpick, Dar Al Tawhid, Elaf Kinda, Abraj Al Bait, Clock Tower and Jabal Omar hotels; a guide is not a guarantee of access or availability.

We meet you in the hotel lobby for both pickup and delivery where permitted. Independent service — not operated by or affiliated with these hotels. Hotel access rules apply. If your hotel is not listed, ask on WhatsApp before booking.

What are your prices?

Published service options are 13–25 SAR per kilogram. The 13 SAR/kg rate is for iron & fold only — it does not include washing. For this service, 1 kg is 13 SAR, 5 kg is 65 SAR and 10 kg is 130 SAR, subject to the final accepted weight and quote.

Express service is 25 SAR/kg with a confirmed 3-hour turnaround for eligible orders. Washing, delicate care, dry cleaning, stain treatment and any additional work must be quoted on WhatsApp before pickup.

Ask for the final total, what is included, and whether a minimum order or collection charge applies to your location. We do not publish unconfirmed add-on fees or a fixed minimum order here.

What payment methods do you accept?

Payment options include cash, bank transfer, WhatsApp Pay and cards. Confirm your preferred method and payment timing when booking. Request payment instructions in the same WhatsApp conversation as your quote.

Hotel billing requires hotel approval and an agreed billing arrangement; our independent service cannot automatically charge your room account. Never share a card PIN or one-time verification code in chat.

Are there any hidden charges?

There are no hidden charges: agree an itemised total before pickup. Optional premium add-ons are extra ironing +3 SAR, stain removal +5 SAR and dry cleaning +15 SAR. Confirm how each add-on is charged for your order before accepting it; the charge basis is specified in your quote.

The 13 SAR/kg iron & fold rate already includes pressing but not washing. Extra ironing is only for separately requested work, not automatically added to iron & fold. Washing is quoted on WhatsApp before collection.

What types of fabrics can you wash?

Cotton, polyester and everyday blends are common laundry fabrics, including many shirts, thobes and undergarments. The care label, colourfastness, trims and garment condition determine which treatment is suitable — not the fabric name alone.

For wool, silk, linen, embellished abayas, elastic fabrics or dry-clean-only items, send a photo of the garment and its care label before collection. We will confirm whether suitable care is available and quote it separately.

Leather, suede and garments with specialist linings should be assessed by an appropriate specialist. Do not send them for ordinary washing without a confirmed care plan.

Can you handle delicate fabrics like prayer garments and silk?

Tell us about silk, embroidery, embellishments, abayas, thobes and Ihram before booking. Send care-label photos and request separate treatment where needed. Washing temperature, drying method and pressing must follow the garment's instructions; hand washing is not automatically safe for every delicate item.

For Ihram, mention fragrance-free detergent requirements and allow enough time for complete drying. We do not give religious rulings about ironing or detergent: consult a qualified scholar for questions about the rules of Ihram.

Delicate-care availability, price and timing are confirmed before collection; no fixed hand-wash surcharge is assumed.

What if my clothes get damaged during washing?

If damage is our fault, we cover repair or replacement after reviewing the garment and order details. Report the issue promptly with photographs so we can assess what happened and arrange a resolution.

Mention existing damage, fragile seams, loose trims and valuable items before collection. Keep care-label photos and handover records to help establish the original condition.

How fast is your express service?

Our express service is 3 hours at 25 SAR/kg for eligible orders, with the actual return window confirmed before collection. Pickup is about 15 minutes where confirmed; pickup time and cleaning turnaround are different parts of the order.

Share your flight, prayer or checkout deadline and ask when the turnaround starts. Fabrics needing specialist care, heavy loads, hotel access and busy periods may affect what is possible. We do not promise 1-hour or 2-hour cleaning.

For non-urgent laundry, ask for the current regular-service quote and delivery window rather than assuming a fixed 12-hour or 24-hour package.

Can I schedule pickup for a specific time?

Yes — send your hotel, preferred collection time and required return time on WhatsApp. We confirm availability and a practical handover window before the order is accepted.

Book ahead during Hajj, Ramadan and busy travel periods, especially if you have a flight or checkout deadline. Be ready in the lobby at the agreed time, subject to hotel access rules. If your plans change, message us as early as possible so we can check alternative arrangements.

Do you offer dry cleaning or ironing services?

Yes. Iron & fold starts at 13 SAR/kg without washing. Optional extra ironing is +3 SAR, stain removal +5 SAR and dry cleaning +15 SAR. Confirm the charge basis, garment eligibility and total in your quote; extra ironing is not automatically added to iron & fold.

Send care-label photos for dry-clean-only suits, formalwear and delicate garments. Specialist care may need a different return window. Identify stains and what caused them; full removal cannot be guaranteed for every fabric.

Can you handle urgent/rush orders?

Contact us on WhatsApp or call +966 50 462 6537 with your location, garments and exact deadline. We check whether a 3-hour express order is feasible and confirm the 25 SAR/kg express rate and any separately quoted work before pickup.

An urgent enquiry is not a confirmed booking. Wait for us to agree the pickup and return windows; we do not guarantee a five-minute response or 1–2-hour cleaning. If your deadline cannot be met safely, ask about suitable alternatives rather than assuming a rush order is available.

How do I place an order?

WhatsApp or call +966 50 462 6537. The website's WhatsApp buttons open a booking conversation; your order is accepted only after the service, price and schedule are confirmed.

Share your hotel name and location, approximate garment quantity or weight, care requirements, and preferred pickup and return times. Hotel-lobby handover is the usual arrangement; a location is not required for the initial enquiry.

You can also email info@makkahlaundryserviceexpress.com for non-urgent questions. For time-sensitive pickup, use WhatsApp or phone. A concierge may help you contact us, but hotel affiliation or room pickup should not be assumed.

What if I'm not satisfied with the service?

Contact us on WhatsApp or phone with your order details and photographs. Our support policy provides a 10% refund for delivery later than the agreed window, a free re-wash if returned laundry is still dirty, and repair or replacement if damage is our fault.

We review the order and issue before arranging the remedy. Keep your quote, confirmed return time and handover records, and let us know promptly so we can help.

Do you handle items with strong odors or stains from travel?

Tell us about sweat, food spills, dust, sand, perfume residue or packed-clothing odours before collection. Explain what caused the stain, how long it has been there and whether you have already treated it; send a photo if possible.

The care label and fabric condition guide any pre-treatment and washing. Ask about fragrance-free care for Ihram. Do not apply bleach or high heat to an unidentified stain before assessment. Treatment availability and price are confirmed in advance; complete removal of every odour or stain is not guaranteed.

Can you wash items I bought while traveling?

Ask us to assess new garments using their care labels before washing. First-wash items may release dye, so mention strong colours, printed designs or embellishments and request colour separation where appropriate.

Washing does not reliably 'set' dyes, and some new garments need dry cleaning rather than a wash. We confirm suitable care and the washing quote before collection. The 13 SAR/kg price is iron & fold only; no unconfirmed separation surcharge is added here.

Is your service available year-round?

We are open 24/7 for laundry enquiries and arrangements throughout the year. During Hajj, Umrah travel peaks, Ramadan and religious holidays, confirm pickup access and timing early, especially around prayer times and road restrictions.

Express service remains a confirmed 3-hour option for eligible orders, not an unconditional promise for every busy-season request. Check your quote and delivery window before collection. Garment care follows fabric requirements; drying or specialist-treatment needs may affect the agreed schedule.